New Accounts

How do I open an account?

GetGo is a mobile-only trading service. Applying for an account is easy. Click 'here' and we will guide you through the rest. To ensure our product complies with regulations set by the Financial Conduct Authority we will ask you questions about your personal details and your trading experience before you complete a short knowledge test.

Do I need trading experience to open an account?

You do not need prior trading experience to open an account and start trading with us. However, our product is not appropriate for everyone and it is important that you understand certain key concepts, the risks involved as well as the nature of our product, which is why we ask you to pass a short knowledge test before you can open your account.

Who can open an account?

To apply for an account, you must be over 18. We will also ask you a number of questions to ensure that this product is suitable and appropriate for you based on your financial situation and experience of financial products. Additionally, we will ask you to pass a short knowledge test before you can open your account.

How long does it take to open an account?

Opening an account can take just a few minutes. We will ask you questions about your personal details, financial situation and prior trading experience, followed by a short knowledge test. In some cases, we may ask you to provide us with proof of your identification or address, however you can do this either via the GetGo app or by email. This is a regulatory requirement set out by the Financial Conduct Authority.

Why do I need to complete a test?

As a regulated firm, the Financial Conduct Authority requires us to ensure our products are appropriate and suitable for our customers. We therefore ask you questions to ensure that you understand the nature of the product and the risks involved in trading.

Can I open a joint account?

At this time we do not offer joint accounts.

Do you offer a Demo account?

We don't offer a demo account, however we do offer a preview mode which allows you to see the steps involved in trading without actually placing a live trade.

Trade Signals

What are trade signals?

Each trade signal represents a potential trading opportunity. When GetGo identifies an emerging pattern in a market where there's been a consistent outcome historically, it pings you a signal. It's then your choice whether to trade the signal or not. You'll need to place your trade before the emerging pattern completes, otherwise you'll miss the trading window.  

How long do I have to trade on a signal?

You must place a trade on a signal before the emerging pattern completes - i.e. before the Points to Trigger on the signal reaches zero. 

Can I trade a market without a signal?

No, the only way to place a trade on GetGo is to follow the signals that you are presented with.

Why are some signals hot?

GetGo constantly learns from the performance of the signals - signals that are highlighted 'Hot' are the best performing historically.

How long are the signals valid for?

Signals can be valid for a window of between 1-4 hours and each signal is presented with an 'Ends at' time . The 'Ends at' time shows when the signal (and the trading period) expires. When the signal expires if you have an open position it will automatically be closed and the profit/loss applied to your account. If a signal doesn't trigger before the end time, all pending trades for that signal are cancelled. For more information on when pending signals are cancelled, see 'When are pending signals cancelled?'. 

What markets are available to trade?

GetGo produces signals on Index Markets, Commodity Markets and Forex Markets. For further information on these Markets, see our Glossary section.

When are pending signals cancelled?

If a signal has not triggered within five minutes of the signal Ends at time, we remove it and cancel any pending trades placed on the signal. We do this because history suggests that there is unlikely to be enough time left to make the trade worthwhile.

What type of trading is this?

When trading a GetGo signal you are opening a single currency CFD position.

This allows you to speculate on whether the price of a market will rise or fall without ever owning the underlying asset. The price of financial markets are quoted in points and you choose to bet an amount 'per point' movement - e.g. £3 per point. The size of your profit or loss is based on how many points the market moves from when your trade opens to when it closes.

When are the markets open?

GetGo Markets are typically open 24hrs a day from 10pm Sunday to 11pm Friday . Some markets may have a trading break during certain times of the day. For further info on specific trading hours for a market, see the market information window on each signal. 

Trade Ticket

What is Trade Size?

The amount you want to make, and are prepared to lose, for each point (whole number) movement in the price of the market. E.g. if your trade size is £2 and the market price moves 6 points in your favour, you make £12 (£2x6), if it moves against you then you lose £12.

What is the minimum/maximum size I can trade?

Minimum trade sizes start from as little as 10p. The maximum trade size permitted will vary from market to market. Click on the signal area at the top of the Trade Ticket to bring up the market information window and view the min and max trade sizes. 

What is the cost of placing a trade?

Placing a trade with GetGo has a cost – it’s calculated by multiplying the Charge with your Trade Size.

The Charge is shown on the market information window of each signal, and will vary from market to market. You can set your trade size anywhere you like within the min and max values, provided you have sufficient funds in your account.

The cost is only charged when the trade triggers – there is no charge for untriggered trades.

GetGo only releases signals that, based on historical performance, are expected to cover the costs of the trade.

What does points to trigger mean?

This shows how many points the live price needs to move to trigger the signal and any trades placed on it - i.e., how far away the pattern is to completing. You need to place a trade on a signal before the points to trigger reaches zero, otherwise the signal will be removed and the trading window will be gone. The lower the Points to Trigger, the closer the Signal is to being triggered.

What is the trigger price?

The trigger price marks the start of the trade. When the live price reaches this trigger price - i.e. when  the points to trigger reaches zero - trades placed on the signal will automatically open. The points to trigger speedometer in the signal card shows the distance in points between the live price and the trigger price.

What is the track record?

A track record is displayed for each signal. This is the percentage of times that a specific outcome occurred historically (not the probability of the outcome). The track record contains a % and a price direction - either UP or DOWN. For example, '95% UP' would indicate that GetGo observed the price move up 95% of the time after the emerging pattern had completed.  

What is the Risk/Reward value?

A measure of the expected price movement of the market during the signal window. Represented by a '£' rating between 1-6. The greater the number of '£' symbols, the greater the likely price movement. 

What is the Ends at time?

Signals are valid for a fixed time period. When this period ends all associated Open trades will be automatically closed.

How will I know my trade has been placed?

You will receive a push notification to let you know that your pending trade has been triggered.

What is Potential Profit?

An indication of how much you could make if the trade performs well. As you increase or decrease your trade size, your potential profit will change accordingly.

What is Max Loss?

The maximum amount you could lose if the trade does not perform as expected. As you increase or decrease your trade size, so your max loss will change accordingly.

What is the Live Price?

This is the current price of the market. 

What is the Profit Target?

For each trade that you open you have the choice to set a profit target. If the live price on your open trade reaches your profit target, GetGo will instantly close your trade to lock in your profit.

Pending Trades

Why is my position pending and not open?

Your position will remain pending until the points to trigger reaches zero - i.e., until the emerging pattern completes. When the points to trigger reaches zero the trade will open.

Can I cancel a pending trade?

Yes, you can cancel a pending trade via the pending tab on the positions screen. To cancel, click on the selected trade and then click 'CANCEL TRADE'. 

Why didn't my pending trade open?

Pending trades only become open trades when the price of the market reaches the trigger price. The points to trigger shows you how close the live price is to the trigger price.  If the live price does not reach the trigger price during the signal window, the signal is withdrawn and all pending trades are cancelled.

Why was my trade cancelled?

Sometimes orders are automatically cancelled to try to protect you. This may happen for two reasons. Firstly, if the trigger price has not been reached the order will be cancelled because history suggests there is unlikely to be enough time left in the session for the trade to be worthwhile. Secondly, if the market moves too far away from the trigger price, history suggests that it is less likely to make a profit.  See also 'When are untriggered signals cancelled'

Open Trades

How do I close an open trade?

There are four ways a trade can be closed.

  1. You can manually close an open trade at any time by going to the open trades screen and clicking 'CLOSE TRADE'
  2. If you have set a profit target and the price of the market moves favourably and reaches the target set, the trade will automatically close
  3. If the price of the market moves unfavourably and reaches your maximum loss, the trade will automatically close to protect you from losing any more than your maximum loss.
  4. If none of the above occur, the trade will automatically close at the 'ends at' time
What determines the profit or loss on a trade?

The live price of a market is constantly moving up and down and is measured in 'points'. It is possible to profit from either upward or downward price movements, depending on the direction of your trade. The amount of profit or loss is determined by difference between the open price and close price, in points, multiplied by your trade size. Example: if you placed a £3 per point trade at a trigger price of 7230 on a signal designed to benefit from price increases, and the live price increased to 7235, your profit would be: (7235 - 7230) x 3, or £15 . Conversely, if the live price instead fell from 7230 to 7225 your loss would be: (7225 - 7230) x 3, or £15.

Where do I see my profit or loss?

You can see the current profit or loss of each open trade listed on the positions screen. 

Why did my Max Loss figure on my Pending trade change when my trade opened?

Financial markets can move very quickly. Occasionally this results in a trade being opened at price which differs to the trigger price on your Pending trade. When this happens, it's possible for the distance from your opening price to the Max Loss to change, but GetGo will only ever allow it to decrease - meaning your Max Loss amount will only ever reduce, but never increase from the level shown on your Pending trade. 

Trade History

Where can I see my trade history?

Your trade history can be viewed on the performance screen. You will be able to see your own trade history, as well as the overall performance of the signals that you did not trade.

Where can I see my overall profit or loss?

Your net profit is displayed on the performance screen - simply adjust the date filters to see your net profit or loss for a particular time period.

What is the GetGo Performance?

GetGo shows a full performance history for all signals released to the App, as well as a trade history for your account. Our algo is aiming for a win/loss ratio of above 50%, after trading costs. You can see a record of GetGo's Win/Loss % for All Signals and Hot Signals, as well as details of the best performing and worst performing signals.

What does an 'X' on a Signal mean?

These indicate trades where the trigger price was never reached and all associated pending trades were cancelled.

Funding and Withdrawals

How do I fund my account?

You can fund your acount via the options on the MyAccount screen.

What payment methods are accepted?

You can fund your account using:

  • Debit card: Visa, MasterCard, Maestro and Electron (Free)
  • Credit card: Visa, MasterCard (Free)

You can have a maximum of three cards registered to your account at one time.

Is there a minimum or maximum amount I can fund?

You can fund your account with as little as £10 and up to a maximum of £20,000 in one transaction. Remember, you must have enough funds in your account to cover the max loss per signal in order to trade it.

Who can fund the account?

Only the account holder can fund the account. We strictly prohibit payments from anyone other than the account holder.

How do I withdraw my funds?

To withdraw funds please go to the MyAccount screen.

How long does a withdrawal take?

Please allow up to 3 working days for withdrawals.

How much can I withdraw in one time?

The minimum amount is the lower of £50 or your available account balance.

The maximum amount is £20,000 in a single online transaction during a 24 hr period.

To withdraw an amount greater than this, please contact our customer support team on UK freephone: 0800 016 3969; International: 0044 (0) 2071 077 128; or email support@getgo.trade.

Where can I withdraw to?

Withdrawals will be processed back to the source card or account. Only excess funds (i.e., profits) can be withdrawn to an alternative card registered on your account, subject to verification.

Are there any charges?

There are no charges for withdrawals.

What if I no longer have access to a previous payment option?

If you no longer have access to the previous payment method you will need to register a new card. Please contact support@getgo.trade for further assistance.

How is my money protected?

As a firm regulated by the Financial Conduct Authority, we participate in the Financial Services Compensation Scheme (“the Scheme”). If you are an eligible claimant under the Scheme you may be entitled to compensation from it if we cannot meet our financial obligations to you. From 1 January 2010, for most kinds of investments, you would receive 100% of the first £50,000. Further information about the Scheme can be obtained from Financial Services Compensation Scheme, 7th Floor, Lloyds Chambers, Portsoken Street, London E1 8BN or from their website https://www.fscs.org.uk

Managing My Account

How do I update my personal details?

You can update your personal details by contacting our customer support team at support@getgo.trade or by contacting us on UK freephone: 0800 016 3969; International: 0044 (0) 2071 077 128

What does GetGo do with my personal information?

Please go to www.getgo.trade/info and view the privacy policy

How often will I receive push notifications?

You will receive roughly 6 New Signal push notifications per day. You can reduce or increase this number via the filter button on the Signals page of the app. 

Can I change my push notification preferences?

You can adjust your push notifcation preferences via the filter button on the Signal page of the app.

Will I receive statements and contract notes for my account?

Yes, you will receive monthly statements and daily contract notes. These will be sent to the email address registered on your account.

I have forgotten my username/password, what do I do?

You can use the forgotten password link on the login screen of the app. Alternatively, contact our customer support team at support@getgo.trade or by phone on UK freephone: 0800 016 3969; International: 0044 (0) 2071 077 128

How do I close my account?

You can close your account by contacting our customer support team at support@getgo.trade or by contacting us on UK freephone: 0800 016 3969; International: 0044 (0) 2071 077 128

Technical Help/Troubleshooting

What are the system requirements for the app?

GetGo is currently only compatible with iPhone. The GetGo App Requires IOS 8.0 or later.

What do I do if I receive an error when placing a trade?

If you receive an error please contact our customer support team immediately on UK freephone: 0800 016 3969; International: 0044 (0) 2071 077 128, or email support@getgo.trade and we will do everything we can to assist you.

What do I do if I have a complaint regarding the app?

To register a complaint please contact our customer support team at support@getgo.trade.

Miscellaneous

Is GetGo authorised and regulated?

Yes. Trade signals are provided by GetGo,a registered trading name of Trade Facts Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA register number 401179). Registered in England and Wales number 05054098, head and registered office: Park House, 16 Finsbury Circus, London, EC2M 7EB.

Trading services, including the platform, account operation and trade execution are provided by GetGo Trade. GetGo Trade is a trading name of Gain Capital UK Limited, which is authorised and regulated by the Financial Conduct Authority (FCA register number 113942). Registered in England and Wales number 1761813, head and registered office: Park House, 16 Finsbury Circus, London, EC2M 7EB.

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