Privacy Policy


GAIN Capital UK Limited and Trade Facts Ltd (“we”, “us”, “our”) are subject to data protection legislation in the UK. We are therefore committed to protecting your privacy and maintaining the security of any personal information that we receive from you. If our Privacy Policy changes, we will place an updated version on this page.

The purpose of this policy is to explain to you what personal information we collect and how we and our associated companies may use it. The way in which information about you is held and used is also described in clause 24 (Privacy and Data Protection) of our Terms of Business.

How we obtain and store your information

We obtain your information through applications, emails, letters, telephone calls and conversations when registering for our services and during the course of our client relationship. In accordance with UK data protection legislation we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access.

How we check your identity

To comply with money laundering regulations we need to confirm the name and address of our customers. We may ask you to provide physical forms of identity verification when you open your account. Alternatively, we may use a credit reference agency to verify your identity. Our search is not seen or used by lenders to assess your ability to obtain credit.

Using your personal information

The personal information we hold may be used for establishing and managing your account, reviewing your ongoing needs, enhancing customer service and products and providing ongoing information or opportunities that we believe may be relevant to you. As a result, we or the companies within the GAIN Capital group may send you marketing material from time to time by email, telephone, SMS or other electronic messaging services. If you do not wish to receive this information, please contact us by emailing our customer service team at support@getgo.trade.

Depending on the product or service concerned and particular restrictions on sensitive information, personal information may be disclosed to:

  • Other companies within GAIN Capital who provide financial and other services;

  • Service providers and specialist advisers who have been contracted to provide us with administrative, financial, insurance, research or other services;

  • Courts, tribunals and regulatory authorities as agreed or authorised by law

  • Credit providers, credit reporting or reference agencies; and

  • Anyone authorised by an individual, as specified by that individual or the contract

Generally, we require that organisations outside GAIN Capital who handle or obtain personal information as service providers acknowledge the confidentiality of this information, undertake to respect any individual’s right to privacy and comply with the Data Protection Principles and this policy.

When we may share your information

We, and our associated companies, may disclose your personal information to successors in title to our business and suppliers we engage to process data on our behalf. However, we do not sell, rent or exchange your personal information with any third party for commercial reasons beyond the essential requirement for debit or credit card validation when depositing or withdrawing funds, credit agencies and fraud prevention agencies.

Using your information to help prevent terrorism and crime

Where we are required by law, your personal information may also be disclosed to an applicable governmental, regulatory or enforcement authority. These authorities may then use your personal information to investigate and act on any breach of law or regulatory rules in accordance with their procedures.

Using companies to process your information outside the EEA

All countries in the European Economic Area (EEA), which includes the UK, have similar standards of legal protection for your personal information. In order to process debit or credit card transactions, the bank or card processing agency may require you to verify your personal details for authorisation outside the EEA. If these are based outside the EEA, your personal information may not be protected to standards similar to those in the UK.

The data that we collect from you may be transferred to, and stored at, a destination outside the EEA. It may also be processed by staff operating outside the EEA who work for us. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Training of staff

We provide regular training to our staff on their privacy obligations. We regard data protection breaches very seriously and will enforce appropriate action whether the breach is deliberate or through negligence.

Recording telephone calls

We may monitor or record phone calls with you in case we need to check we have carried out your instructions correctly, to resolve queries or issues, for regulatory purposes, to help improve our quality of service, and to help detect or prevent fraud or other crimes. Conversations may also be monitored for staff training purposes.

Obtaining a copy of your information

Under the Data Protection Act you have the right at any time to request a copy of the personal data that we hold on you. The Act allows us to charge a fee of £10 for this service. We will respond within 40 days of receipt of your written request and the applicable fee. In order to maintain the accuracy of our database, you can update your personal details by contacting support@getgo.trade.

Links to third party websites

This website may have links to external third party websites that may benefit the user. Please note, however, that third party websites are not covered by our privacy policy and these sites are not subject to our privacy standards and procedures.

What if you have a complaint?

If you consider that any action of ours breaches this privacy policy statement or the data protection principles or otherwise doesn't respect your privacy, you can make a complaint. This will be acted upon promptly. To make a complaint, please write to The Data Protection Officer at Gain Capital, Park House, 16 Finsbury Circus, London, EC2M 7EB or email: Support@GetGo.Trade who will fully consider your complaint in accordance with Gain Capital’s complaints procedures. A copy of this procedure can be provided upon request.

If you are not satisfied with our response to your complaint, you can contact the Information Commissioner’s Office (ICO) on their helpline Tel. 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number. Further information can be found on their website https://ico.org.uk

Website Privacy

This statement outlines some privacy issues specific to this website.

We may collect personal information you enter when using our website.

Cookies


Using cookies

We use a technology known as “cookies” as part of a normal business procedure to track patterns of behaviour of visitors to our site and mobile app. A cookie is an element of data that our website sends to your browser which is then stored on your system. We may store any information collected about you in this way which can be used to identify you when you visit our site in future, unless you change your browser settings to switch off cookies. If you want to know how to do this please look at the help menu on your browser.

Cookies can be divided into two categories based on the International Chamber of Commerce guide for cookies:

Strictly Necessary

Strictly necessary cookies are required in order for the website to operate properly. None of the cookies used on the GetGo website are classed as strictly necessary.

Non-Essential

All of the cookies used on the GetGo website are Non-Essential Cookies. We use the third parties Google Analytics, Hotjar and Optimizely. All of these companies use cookies for tracking, performance and functionality purposes as below:

  • Provide statistics on how visitors use our website

  • Monitor the effectiveness of our adverts

  • Identify errors with our website

  • Test different website designs

  • Provide advertising agencies with information on your visit so that they can present you with adverts that you may be interested in

The table below lists the cookies used:

CookieNameMore Information

Google Analytics

_ga

Google Analytics

_gat

Hotjar

_hjClosedSurveyInvites

Hotjar

_hjDonePolls

_hjMinimizedPolls

_hjDoneTestersWidgets

_hjMinimizedTestersWidgets

_hjIncludedInSample

Optimizely

optimizelyEndUserId

Optimizely

optimizelyBucket

optimizelyCustomEvents

external_[ProjectId]_end_user_id

optimizelySegments

Information on deleting or controlling cookies is available at www.AboutCookies.org. However, you may not be able to use all the interactive features of our site if cookies are disabled.

If you have any questions about privacy, please contact our Data Protection Officer at:

Data Protection Officer
GAIN Capital
Park House, 16 Finsbury Circus London, EC2M 7EB.